Getting Started
New to Mi Digital Academy? Start here with guides on enrollment, setup, and first steps.
Explore →Support
Mi Digital Academy helps families, learners, exam candidates, and career
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Browse by category
Find articles organized by the topics that matter most to you.
Account & Enrollment
Questions about your account, payment, or subscription? We have answers.
Explore →Learning & Courses
Learn how to navigate the platform, access lessons, and track your progress.
Explore →Technical Support
Experiencing technical issues? Explore troubleshooting guides and solutions.
Explore →Billing & Payments
Understand pricing, coupons, refunds, and payment options.
Explore →Frequently Asked Questions
The most common questions and answers from our users.
Explore →
Choose your channel
Choose your support channel
Select the channel that works best for you and get help quickly.
WhatsApp Support
Chat with our support team in real-time through WhatsApp.
Response: Usually within 1 hour during business hours
Start WhatsApp chat →Email Support
Send detailed questions to our support team via email.
Response: Within 24-48 hours
Send email →Contact Form
Use our contact form to submit your question or report an issue.
Response: Within 24-48 hours
Open contact form →
Common issues
Common issues & solutions
Try these solutions for frequently encountered issues.
Can't log into my account
Try resetting your password using the "Forgot Password" option. If that does not work, contact support.
Course content not loading
Try clearing your browser cache, using a different browser, or switching networks.
Payment not going through
Verify your payment details, ensure you have sufficient balance, and try again or use an alternative payment method.
Not receiving emails from us
Check your spam folder or contact support to verify your email address is correct.
Support resources
Support resources
These resources can help you solve issues independently.
Knowledge Base
Browse our comprehensive knowledge base for answers to common questions.
Visit Knowledge Base →Video Tutorials
Watch step-by-step video guides on using key features of our platform.
Watch tutorials →FAQ Section
Find quick answers to frequently asked questions about courses and accounts.
Read FAQs →System Status
Check if there are any ongoing system issues affecting the platform.
Check status →
Frequently asked
Support FAQs
Quick answers to common support questions.
What are your support hours?
Our support team is available Monday to Friday from 9 AM to 5 PM (South Africa Time). We also accept messages 24/7 via WhatsApp and email.
How quickly will I get a response?
WhatsApp: 1 hour (business hours), Email: 24-48 hours, Contact form: 24-48 hours.
Do you offer phone support?
Currently, we offer support via WhatsApp, email, and contact form. Phone support may be available for specific cases.
How do I report a bug?
Please contact support with details of the issue, steps to reproduce it, and screenshots if possible.
What if I have a billing issue?
Contact support with your order details, and our team will investigate and resolve the issue.
Hours of operation
Support hours
Our team works to support you during these hours.
Monday to Friday
WhatsApp & Email
Holidays
Ready to get help?
Ready to get support?
Choose your preferred support channel and get answers fast.